CallAttendant Pro ReadMe ------------------------ Contents -------- 1. Introduction 2. Brief Product Description 3. Contacting ObjectWorld Inc. 4. Note for Users Upgrading from CallAttendant 2.0.x 4.1 CallAttendant Pro Replaces CallAttendant 2.0.x 4.2 CallAttendant Pro Data Files Not Backward Compatible 4.3 Backing-up Your CallAttendant 2.0.x Data 5. Before Installing 5.1. Notice 6. Installation Instructions 7. CallAttendant Pro Setup Instructions 8. Known Issues 9. Changes Since Version 1.0.2 10. Changes Since Version 1.0.1 11. Changes Since Version 1.0.0 1. Introduction --------------- This document contains installation instructions, last minute notes about the product, and contact information for ObjectWorld Inc. 2. Brief Product Description ---------------------------- CallAttendant Pro is a professional call processing system that allows you to define how you want your calls handled while you are away from the phone. CallAttendant Pro works with Unimodem/V compatible voice modems and other voice compatible TAPI devices to provide custom call answering solutions to small businesses and home office professional users. CallAttendant Pro supports up to two (2) telephone devices, allowing two phone calls to be answered simultaneously on two telephone lines. CallAttendant Pro also provides network capabilities by allowing users of CallAttendant Client (a companion product) to access their CallAttendant mailboxes remotely over a TCP/IP local area network (LAN). 3. Contacting ObjectWorld Inc. ------------------------------ Please check our web site for up-to-date information about products, support, phone numbers, and e-mail addresses. On the web: http://www.callattendant.com/ http://www.objectworld.com/ By E-mail: For technical support: support@objectworld.com For sales and purchasing information: sales@objectworld.com 4. Note for Users Upgrading from CallAttendant 2.0.x ---------------------------------------------------- 4.1 CallAttendant Pro Replaces CallAttendant 2.0.x CallAttendant Pro will NOT install in conjunction with CallAttendant 2.0.x. It WILL replace the other product. If you decide go back to CallAttendant 2.0.x for any reason, you must first uninstall CallAttendant Pro, and then re-install CallAttendant 2.0.x. 4.2 CallAttendant Pro Data Files Not Backward Compatible CallAttendant Pro data files are not compatible with CallAttendant 2.0.x data files, however, CallAttendant Pro will read CallAttendant 2.0.x data files. 4.3 Backing-up Your CallAttendant 2.0.x Data Before installing this version of CallAttendant Pro over CallAttendant 2.0.x, you should back up your CallAttendant Data directory. The default installation location is: C:\Program Files\CallAttendant\Data After installing the new version of CallAttendant, we recommend that you check that all of your data is intact. If not, you can copy individual files from the backup copy of your data directory to the new data directory. Users who have made modifications to the Sample Mailbox properties, will have to return the mailbox properties to their previous values. Most notably, your mailbox password. 5. Before Installing -------------------- 1) Please ensure that you have the latest version of your modem’s INF files. These are the .INF files that are on the disk shipped with your modem. They can also be downloaded from your modem vendor’s web site. It important that you have the correct files for your voice modem, and not the files for the non-voice version of your modem. If you have any questions regarding obtaining these files, contact your modem vendor. Almost ALL modems problems are a result of incorrectly installed, or incorrectly functioning modems. Please consult your modem manufacturer to resolve modem issues. Your modem must be TAPI compliant. CallAttendant Pro works with TAPI compliant voice devices that support 'automated voice'. If you do not know if your modem or telephony device supports TAPI, consult your modem or device manufacturer. 5.1. Notice ObjectWorld permits you to evaluate CallAttendant Pro without having a modem installed correctly. The Configuration Wizard will warn you if you do not have a supported modem, and will allow you to continue. You should be aware that if you do continue, CallAttendant Pro will not be able to answer calls or send faxes. 6. Installation Instructions ---------------------------- 1) Run the self-extracting file that you have downloaded to start the installation process. 2) You will be stepped through the installation of the program. At various points you will be asked questions regarding the installation, such as where you want the program to be installed. For most users, the default options should suffice. If the install program detects that you do not have Unimodem/V installed on your computer, it will prompt you to install it. The install program will copy the required Unimodem/V files to your computer, and will install Unimodem/V on to your computer. Unimodem/V is a generic voice modem driver provided by Microsoft that should work with most voice modems. You must have Unimodem/V installed to use CallAttendant Pro with voice modems. 7. CallAttendant Pro Setup Instructions --------------------------------------- 1) Run CallAttendant Pro by locating and selecting it from the Start Menu. The default installation options will place it under Programs, CallAttendant. 2) CallAttendant Pro, when launched for the first time, will run its Configuration Wizard. This wizard will step you through the process of setting up CallAttendant Pro. It is essential for the wizard to be completed successfully if CallAttendant Pro is to work properly on your computer. The wizard will do the following: * Indicate what steps will be performed. * Ask you to register your version of CallAttendant Pro. * Ask you for necessary personal information that will be used when sending e-mails and faxes. * Set up your e-mail systems and network connections. * Locate all compatible voice modems, and allow you to select up to two (2) modems to use with CallAttendant Pro. * Set up CallAttendant Pro to answer the phone as a typical answering machine. * Indicate that CallAttendant Pro has been setup successfully. 3) Once the Configuration Wizard has run successfully, CallAttendant Pro will open its main window. If the wizard fails to run successfully, you should check any messages it provides as they will assist you in setting up your computer for use with CallAttendant Pro. 8. Known Issues --------------- 1) Some modem/Unimodem combinations may not detect short DTMF tones. If callers are unable to operate menus from digital telephones and corporate PBXs, this is the probable cause. 2) Only True Type fonts can be used in the Cover Page Editor. 3) The fax printer driver does not always work when the Service Editor window is open. Close the services you are editing and try printing again. 4) Faxing may not work when sending faxes to fax machines that have different paper sizes. 5) DTMF tones that are entered too quickly during the playback of an announcement may sometimes become lost. Entering tones slowly avoids this problem. 9. Changes Since Version 1.0.2 ------------------------------ 1) Fixed support for sending e-mail using Simple MAPI to non-SMTP mail systems 2) Added alternate method of performing a hook-switch-flash call transfer on voice modems. 3) Fixed issue with Transfer Call element reformatting the phone number when the service is loaded into the Service Editor. 10. Changes Since Version 1.0.1 ------------------------------- 1) Added status display during product registration and during product feedback submission. 2) Fixed problem with phone number entry in Contact entry form. 3) Fixed Transfer Call element so that it correctly using Windows Dialing Properties when transferring phone calls. 4) Other minor bug fixes. 12. Changes Since Version 1.0.0 ------------------------------- 1) Fixed fax sending/receiving issues with U.S. Robotics modems, and modified fax detection logic for said modems. 2) Fixed problem with check boxes not showing up in options dialogs, or Configuration Wizard modem detection page. CallAttendant Pro Copyright (c) 1998-2000 ObjectWorld Inc. All rights reserved. CallAttendant Client Copyright (c) 1998-2000 ObjectWorld Inc. All rights reserved. Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation. Acrobat(R) Reader copyright (C) 1987-1997 Adobe Systems Incorporated. All rights reserved. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. All other products or services mentioned herein are covered by the trademarks, service marks, or product names as designated by the companies who market those products.