With Objectworld UC Server®, your business can respond to customers more quickly and professionally by integrating business communications, business processes, line-of-business applications and corporate data in a single, Windows-based application. A sophisticated, visual service-creation environment allows businesses to provide any data from any ODBC database and account management service around the clock, over the phone. Simple, self-service call-flow management, unified messaging and line-of-business integration tools drive workforce productivity. Legacy PBX support, Microsoft® Active Directory®-based administration tools, and optional integrated SIP-based VoIP telephony allow businesses to leverage their existing investments in voice technologies while simplifying their transition to VoIP.

Simple, User-Centric and Unified
With cell phones, desktop phones, email, pagers, and more mobile employees and teleworkers, are your customers, business partners and employees able to interact with one another effectively? Objectworld UC Server’s unified communications capabilities bridge the gap between desktop phones, cell phones and e-mail, as well as office locations, mobile employees and teleworkers.

Give your employees the ability to access, prioritize and respond to their business communications from anywhere, at anytime.
Employees can manage all their call routing from Microsoft-Windows and their voice messages, faxes and e-mails from within Microsoft Outlook.

• Mobile workers can phone in and “listen” to e-mail messages over the phone using Objectworld UC Server’s text-to-speech.
• Employees can configure their own call routing with simple point and click tools in a Windows-based environment.
• IT staff can maintain control by implementing system-wide policies.
• Employees can use one phone number, no matter where they are, and they can access all of their messages from one place.

Drive productivity on the desktop with collaboration tools.
Objectworld UC Server delivers visual call-routing for console operators, an integrated soft phone and a suite of other collaboration and productivity features: Employees can quickly see who is available to take a call and route the call accordingly.

• Operators can provide professional call coverage for the entire organization, using real-time presence information about every phone. Call transfer is drag and drop
• Teleworkers can place calls through UC Server from wherever they are, using UC Server’s soft phone.
• Employees can contextualize inbound communications instantly using custom triggers, such as Caller ID, with integrated Windows Live® Desktop Search.

Manageable, Affordable, Powerful
Do your employees have the tools they need to integrate business communications with their business processes? Does your IT team have the tools they need to effectively adminster the system? Many convergence solutions lack key capabilities such as true unified communications, unified messaging, administration and line-of-business integration tools that can provide a real return on your business investment.

Turn VoIP, unified communications and communications-enabled business processes into a competitive advantage.

• Objectworld UC Server’s point-and-click service creation environment and application server provide your business with an unprecedented opportunity to integrate business communications — whether voice, fax, IVR or e-mail — with business processes and corporate data.
• Enhance customer service and retention, by providing phone-based, ODBC-enabled applications
• Stay ahead of the competition using active call queues that automatically route customer calls to sales or support, or to the customer’s selected destination.
• Provide customers important or up-to-date information, such as an appointment reminder, order status, or the acceptance of a bid, using Objectworld UC Server’s out-dialling capabilities.

Cut costs and complexity with SIP telephony integrated with Microsoft® Active Directory®.
Deployment is simple, standard and wizard-based. IT staff manage voice and fax needs easily, even remotely, with real-time, seamless Active Directory® integration and remote desktop management.

• Reduce cost and complexity with legacy PBX support, integrated VoIP and SIP capabilities managed with Microsoft® Active Directory-based administration.
• Eliminate costs for separate equipment and services for fax, paging, teleconferencing and more.
• Add branch offices and mobile workers anywhere in the world online without expensive integration.