Communications technology is opening wide a number of doors for financial services firms looking to improve business processes and work more expediently with their customers. A phone system should make it easy for staff to integrate and manage branch offices or teleworkers from the same centralized system. It should make it easy for employees to communicate quickly and securely with clients. And it should allow firms to provide information to clients 24 hours a day, 7 days a week, whether it’s trading information, exchange rates, account status or an insurance quote. With Objectworld, powerful but simple collaboration tools make it easy to put customer service first.

Cut costs while you improve your return. Financial services businesses can eliminate redundant paging services, fax machines and cell phones while improving the flow of communications. Firms can further maximize the investment they’ve already made in their phone systems by deploying CallAttendant Office™ with their existing PBX or cut long distances charges with Objectworld UC Server™’s VoIP. Both products help customers reduce costs while increasing their service offerings. With Objectworld, your phone system can be a source of revenue.

Secure and centralize the management of your customer communications. Objectworld products provide a single point of administration fully integrated with Microsoft® Windows® and Active Directory®. Your IT employees can manage a single set of policies for security and access, linking your customers and employees. Employees use simple Windows-based software interfaces to manage all electronic messages about a customer in one secure location.

Beat your competitiion with self-service. With Objectworld products, financial services organizations can improve privacy and customer self-service. Provide customers with round-the-clock remote access to information using Objectworld’s Interactive Voice Response (IVR) and Fax Server. Provide insurance quotes, trading information or account status based on the latest data. Objectworld’s visual service creation makes connecting an IVR application to any ODBC-enabled database point-and-click.

Link business communications with business process. Objectworld products provide fully-featured Unified Messaging and that makes tracking customer information over time easier and more efficient. Whether it’s fax, e-mail or voice mail messages, information is readily available, all from the same place. With new message alerts, employees can stay on top of critical changes to financial information, wherever they are. Employees access voice mails, e-mails and faxes directly in Microsoft® Outlook® or Lotus® Notes®. They can prioritize and group those messages according to client or levels of urgency.

Extend your phone system with CallAttendant Office or switch to VoIP with Objectworld UC Server. Objectworld products provide Unified Messaging, Unified Communications, Interactive Voice Response, fax capabilities and more. Extend your existing phone system with CallAttendant Office or switch over to VoIP with UC Server. With Objectwworld, financial services firms can easily Integrate multiple office locations into a single phone system. Both products provide productivity and system administratrion software that will enable IT staff to manage the system directly.

Protect your investment. Every day, computers are becoming faster and cheaper, and people around the globe are imagining new ways to communicate. Objectworld’s open, software-based approach means that as computers become faster and less expensive, your school will benefit directly in cost-savings. With Objectworld’s certified and supported Connect Partners, businesses can buy and upgrade third-party hardware and applications, like phones, media gateways, and video conferencing hardware and software, as they need to. Objectworld products also provide flexible, secure and cost-effective integration with other phone systems.

Learn more about CallAttendant Office or Objectworld UC Server.