Compete aggressively and reduce operating costs with Objectworld’s Interactive Voice Response capabilities by empowering your customers with 24/7 self-service.

To gain and maintain competitive advantage in the financial industry is an extraordinary challenge. Customer expectations of service have risen substantially and with deregulation initiatives, financial firms are also diversifying their service offerings to include banking, insurance and more. As a result, financial firms are relying more and more on information technology to reduce operating costs, improve customer service and provide more value to their customers. Objectworld products can help financial firms compete aggressively with Objectworld’s Interactive Voice Response (IVR). Objectworld IVR is completely secure, entirely self-service and easy. Businesses can build IVR applications with Objectworld’s easy-to-use tools that require no programming whatsoever, or they can work with an Objectworld Authorized Reseller to build a complete solution.

Provide 24/7 account management services. Empower your customers with the ability to do their banking over the phone wherever, whenever they want. Customers can log in to the system by phoning in, entering a combination of access card number and PIN and check the status of their accounts. The details of their accounts and transactions can be read to them over the phone from any ODBC-enable database through Objectworld’s text-to-speech engine or can be faxed securely to customer locations with Objectworld’s fax server.

Provide up to date financial information over the phone. Objectworld IVR offers very powerful opportunities for financial firms to work with their customers. But often, customers may just want simple information over the phone. With Objectworld’s IVR, customers can simply phone in, with or without logging in to get general purpose information, whether it’s exchange or interest rates, how to open an account, who to contact for more information or other basic business processes, whether they’re at home or on vacation.

Differentiate competitively with IVR. Virtually all large financial firms already use IVR, but IVR has been costly and complicated for small- to medium-size businesses. Objectworld eliminates this barrier by providing low-cost, simple IVR that any business can deploy. Although Web-based financial software provides a similar capability, many customers still do not have computers and many others may not be in front of a computer to take advantage of your business’ Web-based customer service applications.

How can IVR work for you? Objectworld products allow both your IT staff and users to build and maintain their own IVR applications without retaining expensive professional services. Users simply phone in, press in their PIN and then and enter basic choices (e.g. “Press 1 for account balance.”). Your IT or administrative staff can build multimedia IVR services that access any external ODBC database, or use built-in Personal Tables accessible from the Objectworld UC Client™ available in both Objectworld Unified Communications Server and CallAttendant Office.

Objectworld IVR allows financial firms to reduce costs and respond to customers efficiently with IVR. Objectworld IVR allows financial firms to provide around-the-clock service to customers wherever they are over the phone, reducing the costs associated with branch offices and administrative staff while providing customers with after-hours service. With IVR, customers can conduct any number of financial transactions securely and on their own time.

Objectworld IVR is easy. Objectworld provides a point-and-click service creation environment that allows just about anyone to build an IVR application with simple drag and drop, allowing financial firms to quickly and easily build customized IVR systems to address the needs of specific customer groups. Our products even check the flow and logic of the service to ensure that the call flow will work as expected.

Objectworld IVR is secure. All systems can be setup to require a PIN (personal identification number that only the user and administrative staff know). Objectworld products are fully integrated with Microsoft Windows as well as Active Directory and take advantage of the security inherent to the Microsoft infrastructure. PINs, as well as customers records themselves, can also be encrypted by storing them in any ODBC database that supports encryption.

If you need help, it’s always there. Not every organization will want to build its own IVR applications. Objectworld Authorized Resellers are always available to help businesses enhance the productivity and security of their Objectworld-based solutions with IVR applications.

Learn more about CallAttendant Office or Objectworld UC Server.

Want to hear our products in action? Call 1-888-898-9699 now and try one of Objectworld's Interactive Voice Reponse demos to learn how IVR can benefit your business by lowering costs and improving customer service.