Provide patients with access to information 24/7 over the phone and by fax through Objectworld’s simple, self-service Interactive Voice Response capabilities

Health care organizations are investing in everything from electronic patient records to electronic supply management, with a focus on integrated business systems in order to improve patient care and cut costs. Objectworld products can help health care organizations address their challenges with secure patient self-service through Objectworld’s Interactive Voice Response (IVR). IVR is already a key part of many health care organizations. But IVR can do more than simply provide employee directories and direct calls. IVR can automate patient evaluations, fax patient records securely and provide information to patients whenever, wherever they are. IVR is completely secure, requiring PINs to access the system. IVR is also entirely self-service, allowing administrative staff and practitioners to spend more time providing direct patient care. IVR is also easy. Anyone can build simple IVR applications with Objectworld’s easy-to-use tools. Creating an IVR application is point-and-click and requires no programming.

Automate patient evaluations. Provide patients with the opportunity to fill out questionnaires and evaluations over the phone. Patients answer simple yes/no questions by pressing phone buttons. Records are immediately entered into any ODBC-enabled database, eliminating the need for repetitive data entry by administrative staff and making records available more quickly, more accurately and more securely.

Transfer patient records securely and automatically by fax. Provide patients with the opportunity to request their medical records to be forwarded securely by fax. With Objectworld IVR, patients simply enter their security PIN and their other health care provider’s fax number. Staff can then quickly confirm with the intended recipient and then forward the recipient’s medical records by fax.

Provide test status and book appointments automatically by phone. Allow patients to book appointments or check the status of medical tests securely over the phone. Patients simply enter their security PIN and learn when test results will be ready or have the opportunity to request an appointment for a particular day and time.

How can IVR work for you? Objectworld products allow both your IT staff and users to build and maintain their own IVR applications without retaining expensive professional services. Users simply phone in, press in their PIN and then and enter basic choices (e.g. “Press 1 to request patient records.”) Your IT or administrative staff can build multimedia IVR services that access any external ODBC database, or use built-in Personal Tables accessible from the Objectworld UC Client™ available in both Objectworld Unified Communications Server and CallAttendant Office.

Objectworld IVR reduces costs and improves productivity for health care organizations. IVR allows health care organizations to focus staff more effectively on patient care, and therefore, toward billable hours. IVR also allows health care organizations to provide more information by accessing electronic records by phone, saving the costs and inefficiencies of primarily paper-based record systems.

Objectworld IVR is easy. Objectworld provides a point-and-click service creation environment that allows just about anyone to build a call flow with simple drag and drop. Health care organizations can quickly and easily build customized IVR systems to address the needs of specific patient or practitioner groups. Our products even check the flow and logic of the service to ensure that the call flow will work as expected.

Objectworld IVR is secure. All systems can be setup to require a PIN (personal identification number that only the user and administrative staff know). Objectworld products are fully integrated with Microsoft Windows as well as Active Directory and take advantage of the security inherent to the Microsoft infrastructure. PINs, as well as patient records themselves, can also be encrypted by storing them in any ODBC database that supports encryption.

If you need help, it’s always there. Not every organization will want to build their own IVR applications. Objectworld Authorized Resellers are always available to help businesses enhance the productivity and security of their Objectworld-based solutions with IVR applications.

Learn more about CallAttendant Office or Objectworld UC Server.

Want to hear our products in action? Call 1-888-898-9699 now and try one of Objectworld's Interactive Voice Reponse demos to learn how IVR can benefit your business by lowering costs and improving customer service.