Just like an efficient supply chain is more than the sum of its parts, your phone system is more than just dial tone. A phone system should be simple for staff to manage from a central location. It should be low cost up-front, and help eliminate costs where possible. It should make it easy for employees all along your supply chain to collaborate efficiently with customers and vendors. And it should allow manufacturing firms to provide information to customers and potential customers 24/7, whether for a project’s status or for inventory information.

Lower costs while improving efficiency and customer service. Objectworld products simplify the way your employees communicate with customers and suppliers, improving responsiveness while lowering costs. Manufacturing firms can cut low distance charges while improving communications and providing more opportunities for customer self-service. Manufacturing firms can further maximize the investment they’ve already made in their phone systems by deploying CallAttendant Office™ with their existing PBX, or cut long distances charges with Objectworld UC Server™’s VoIP.

Deliver communications just-in-time. With Objectworld products, staff can stay on top of critical changes to manufacturing processes with new message alerts wherever they are. Staff without ready access to a computer terminal can check their e-mails by phone. They can also increase efficiency while cutting administrative costs by sending, receiving, and forwarding voice and fax messages electronically. And they can improve privacy and customer service by providing customers with round-the-clock remote access to a project’s status by voice or by fax, with Objectworld’s Interactive Voice Response and fax capabilities.

Improve privacy with secure communications. Multiple sources of customer information are difficult to keep secure. With Objectworld products, your IT staff manages a single set of policies for security and access, linking your suppliers, customers and employees. Staff use simple Windows-based software interfaces to manage all electronic messages about a customer or project in one location, lessening the chance of proprietary customer information falling into the wrong hands.

Improve customer service by increasing customer intimacy. Knowing your customers well is an important part of being successful in manufacturing. As a key vendor, they depend upon you to be efficient so that they can be successful. With Objectworld, fax, e-mail and voice mail messages are all available in an employee’s e-mail inbox. All important communications about or from a given customer or a given project is readily available. Staff access voice mails, e-mails, and faxes directly in Microsoft Outlook or Lotus Notes, and prioritize and group those messages according to customer, project, or levels of urgency or complexity.

Extend your phone system with CallAttendant Office or switch to VoIP with Objectworld UC Server. Objectworld products provide Unified Messaging, Unified Communications, Interactive Voice Response, fax capabilities and more. Extend your existing phone system with CallAttendant Office or switch over to VoIP with UC Server. With Objectworld, manufacturing firms can easily integrate within a single, flexible and simple phone system. Both products provide productivity and system administration software that will enable IT staff to manage the system directly.

Protect your investment. Every day, computers are becoming faster and cheaper, and people around the globe are imagining new ways to communicate. Objectworld’s open, software-based approach means that as computers become faster and less expensive, your manufacturing firm will benefit directly in cost-savings. With Objectworld’s certified and supported and support Connect Partners, manufacturing firms can buy and upgrade third-party hardware and applications, like phones, media gateways, and video conferencing hardware and software, as they need to. Objectworld products also provide flexible, secure and cost-effective integration with other phone systems.

Learn more about CallAttendant Office or Objectworld UC Server.