Integrate and automate your entire supply chain and provide information to your customers 24/7 with Objectworld’s Interactive Voice Response capabilities.

As an industry, manufacturing has changed substantially in the last two decades. The supply chain is increasingly globalized, while project costs have increased and margins have slimmed. A single project may involve a number of different suppliers, and even customer stakeholders, in different countries and across multiple time zones, challenging productivity and efficiency. Objectworld products help manufacturing firms overcome these challenges with Objectworld’s Interactive Voice Response (IVR). IVR can provide project status to customers on demand wherever they work, automate supply chain and inventory processes and allow customers to place orders over the phone. IVR is completely secure, self-service (reducing the need for administrative staff), and easy.

Provide project status 24/7. Provide everyone in your supply chain with the opportunity to check project status wherever and whenever. Customers can log in to the system by phoning and entering their PIN and pressing in project ID numbers, reviewing a particular project in detail or quickly determining the status of all outstanding projects and deliverables. Records can be read to them over the phone from any ODBC-enabled database through Objectworld’s text-to-speech engine. Or, when customers require printed details, records can be faxed securely to customer locations using Objectworld’s fax server.

Automate supply chain and inventory business processes. Just-in-time inventory processes and logistics can be difficult to manage. With Objectworld’s IVR, however, employees can monitor supply levels and place new orders over the phone whenever they need to. Employees simply log in to the system with their secure PIN, review inventory and order new supply materials as necessary using a fax purchase order. With Objectworld’s new message alerts, the fax recipient can respond to the purchase order immediately and securely.

Customers place orders over the phone. Doing business with your customers using Objectworld’s IVR is easy. Customers can simply phone in, log in with a secure PIN and place a new order. A fax acknowledgement can be automatically generated and sent to the customer any time, anywhere. Customers simply fax back the signed PO. All records can be managed securely by any ODBC-enabled database, allowing customers to review the costs, production milestones or other relevant data for each of their purchase orders over time.

How can IVR work for you? Objectworld products allow both your IT staff and users to build and maintain their own IVR applications without retaining expensive professional services. Users simply phone in, press in their PIN and then enter basic choices (e.g. “Press 1 to review project status.”) in order to use an IVR application. Your IT or administrative staff can build multimedia IVR services that access any external ODBC database, or use built-in Personal Tables accessible from the Objectworld UC Client™ available in both Objectworld Unified Communications Server and CallAttendant Office.

Objectworld IVR reduces costs and improves productivity for manufacturing firms. IVR allows manufacturing firms to automate the management of their supply chain, reducing the need for administrative staff as the firm grows. IVR also allows manufacturing firms to provide more information electronically by phone, saving the costs and inefficiencies of primarily paper-based record systems.

Objectworld IVR is easy. Objectworld provides a point-and-click service creation environment that allows just about anyone to build an IVR application with simple drag and drop, allowing manufacturing firms to quickly and easily build customized IVR systems to address the needs of specific customer or supplier groups. Our products even check the flow and logic of the service to ensure that the IVR call flow you have designed will work as expected.

Objectworld IVR is secure. All systems can be setup to require a PIN (personal identification number that only the user and administrative staff know). Objectworld products are fully integrated with Microsoft Windows as well as Active Directory and take advantage of the security inherent to the Microsoft infrastructure. PINs, as well as customer and project records themselves, can also be encrypted by storing them in any ODBC database that supports encryption.

If you need help, it’s always there. Not every organization will want to build their own IVR applications. Objectworld Authorized Resellers are always available to help businesses enhance the productivity and security of their Objectworld-based solutions with IVR applications.

Learn more about CallAttendant Office or Objectworld UC Server.

Want to hear our products in action? Call 1-888-898-9699 now and try one of Objectworld's Interactive Voice Reponse demos to learn how IVR can benefit your business by lowering costs and improving customer service.