Deliver ‘talking house’ descriptions of your properties to any customer, any where and any time with Objectworld’s Interactive Voice Response capabilities.

Real estate agents must be able to provide information quickly and conveniently, from anywhere and at any time. Lower interest rates have driven the housing market to an unprecedented turnover rate. Real estate agents are struggling to get and respond to every single client call, and potential customers may be falling through the cracks. Client communication is crucial to closing deals and to maintaining the steady flow of referrals that stems from the word-of-mouth advertising of trusting and satisfied customers. Objectworld’s Interactive Voice Response (IVR) ensures that real estate professionals can provide information to buyers 24/7, even when they can’t take calls, and provide quick fax-back requests to buyers without relying on administrative staff.

Provide information 24/7. With Objectworld’s IVR, you can rest assured that your clients have access to all the information they need, 24 hours a day. Simply record a message with a description of the property. When buyers pass by a house and phone for more information, they only need to press in the housing ID number and all their questions will be answered. Or, record messages for your selling clients to keep them abreast of showings of their property.

Provide more information with fax and call forwarding. Customers interested in a particular property can request additional information for that property and the system can fax them any additional documentation. Or, if a customer wants to speak to an agent or a member of your administrative staff to book a showing after listening to a property description, the system can easily forward his or her call on for direct discussion with administrative staff or an agent.

Differentiate competitively. The real estate market is a competitive one. Brokers need to attract the best agents and agents need to be as responsive as possible to potential buyers. IVR is a powerful communications tool for differentiating your business in a crowded market. IVR helps brokers recruit and retain the best agents by maximizing their personal success and help agents attract potential buyers by providing answers to their questions when the agent is unavailable to take calls.

How can IVR work for you? Objectworld products allow both your IT staff and users to build and maintain their own IVR applications without retaining expensive professional services. Users simply phone in, press in the numbers associated with a particular property and then and enter basic choices (e.g. “Press 1 to learn more about 123 Elm Street or Press 2 to speak with this property’s agent.”). Your IT or administrative staff can build multimedia IVR services that access any external ODBC database, or use built-in Personal Tables accessible from the Objectworld UC Client™ available in both Objectworld Unified Communications Server and CallAttendant Office.

Objectworld IVR reduces or eliminates costs for real estate professionals. Objectworld IVR dramatically cuts operational expenses and turns communication into a source of revenue. IVR operates 24/7, which eliminates the cost of after-hours answering services, paging services and more. Agents can know which of their properties are attracting the most attention by tracking how many calls for a particular property come into the system. And IVR reduces the administrative burden of phone calls, pages and faxes while ensuring that clients always have access to information.

Objectworld IVR is easy. Objectworld provides a point-and-click service creation environment that allows just about anyone to build an IVR application with simple drag and drop, allowing real estate firms to quickly and easily build customized IVR systems to address the needs of specific properties or agents. Agents can record their own housing descriptions or let Objectworld’s text-to-speech read out the housing description for them. Our products even check the flow and logic of the service to ensure that it the call flow will work as expected.

Objectworld IVR is secure. Any system can be setup to require a PIN (personal identification number that only the user and administrative staff know). Objectworld products are fully integrated with Microsoft Windows as well as Active Directory and take advantage of the security inherent to the Microsoft infrastructure.

And if you need help, it’s always there. Not every organization will want to build their own IVR applications. Objectworld Authorized Resellers are always available to help businesses enhance the productivity and security of their Objectworld-based solutions with IVR applications.

Learn more about CallAttendant Office or Objectworld UC Server.

Want to hear our products in action? Call 1-888-898-9699 now and try one of Objectworld's Interactive Voice Reponse demos to learn how IVR can benefit your business by lowering costs and improving customer service.