Many businesses already make use of auto-attendants to route customer calls, but building phone-based applications has been costly and complicated for small- to medium-size businesses. CEBP applications have often required specialized programming and expensive professional services. Objectworld eliminates this barrier by providing phone-based applications designed in Objectworld’s simple, drag and drop Windows-based service creation environment. With Objectworld UC Server’s service creation envrionment (available in SIP, Standard and CEBP Editions), businesses can link business communications, processes and corporate data over the phone with Objectworld UC Server’s visual services creation environment. Objectworld UC Server’s CEBP capabilities allow businesses to build phone-based applications that improve customers responsiveness, cut costs and drive revenues.

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Improve and streamline customers service by providing self-service information over the phone. Objectworld’s CEBP capabilities offer business the opportunity to build sophisticated phone-based applications, but often, customers may just want simple information over the phone. With Objectworld’s CEBP capabilities, customers can simply phone in, with or without logging in.

• Any businesses can route calls to “open-late” offices or offices based on the location of the caller.
• Schools can provide parents with closure information in case of bad weather or homework hotlines.
• Real estate firms can provide prospective buyers with talking house property descriptions 24/7 over the phone. The system can also provide buyers with intelligent suggestions on similar properties.
• Financial services firms can provide customers with stock information, basic insurance quotes or exchange rates.
• Health care organizations can provide customers with information on office hours, health warnings and other information.
• Manufacturing, engineering and logistics companies can notify employees with up-to-date project status, delivery tracking information and more.

Simplify and streamline business processes with automated outbound notification services. Many businesses need to deliver time-critical information to large audiences by phone. Objectworld’s CEBP capabilities allow businesses to deliver messages to customers, clients, partners and co-workers by phone automatically, either by a user intervention or in response to database events (changes in data). Notifications can be read to them over the phone from any ODBC-enabled database through Objectworld’s text-to-speech engine or can be faxed securely to customer locations with Objectworld’s fax server.

• Any business can provide time-critical information automatically by phone with outdialing.
• Schools can notify parents of student absences, school closures and emergencies.
• Real estate firms can notify clients when offers come in automatically.
• Financial services firms can notify clients of stock price change or automate accounts receivable activities.
• Health care organizations can automate patient appointment reminders or notify patients of test result availability.
• Manufacturing, engineering and logistics companies can notify employees with changes in project status.

Drive revenue and lower costs by providing 24/7 account management services. Empower your customers with the ability to do their own account management over the phone wherever, whenever they want. Businesses can charge for the services they offer or offer them for free as a competitive differentiator. Customers can log in to the system by phoning in, entering a combination of an access card number and PIN and check the status of their accounts, projects, conduct transactions.

• Any business with customer or client accounts can provide account management services by phone.
• Schools and parents can track student absenteeism securely with simple, phone-based truancy applications.
• Real estate businesses can allow agents to manage their own property listings quickly and easily by phone, changing the price, description or other information.
• Financial, banking and insurance services companies can allow customers to manage their accounts or change their services by phone.
• Health care providers can automate patient appointment processes.
• Manufacturing, engineering and logistics companies can allow customers to check project status and make time-critical changes to on-going projects 24/7 over the phone from anywhere.

How can CEBP work for you? Objectworld UC Server allow both your IT staff and users to build and maintain their own CEBP applications without retaining expensive professional services. Users simply phone in, press in their PIN and then enter basic choices (e.g. “Press 1 for more information”). Your IT or administrative staff can build multimedia CEBP services that access any external ODBC database, or use built-in Personal Tables available in Objectworld UC Server.

Objectworld CEBP is cost-effective. Objectworld provides a point-and-click service creation environment that allows just about anyone to build a CEBP application with simple drag and drop. Businesses can deploy CEBP applications in hours to days, not weeks to months, trimming the development costs and allowing them to integrate CEBP into their business processes more quickly.

Objectworld CEBP is secure. All systems can be setup to require a PIN (personal identification number) that only the user and administrative staff know. Objectworld UC Server is fully integrated with Microsoft Windows as well as Active Directory® and take advantage of the security inherent to the Microsoft infrastructure.

If you need help, it’s always there. Not every organization will want to build its own CEBP applications. Objectworld Authorized Resellers and the Objectworld Professional Services Group are always available to help businesses enhance the productivity and security of their Objectworld-based solutions with CEBP applications.