Responding effectively to customer calls is a key to business success. But many businesses have a number of mobile employees, whether sales professionals, account managers, teleworkers and other employees frequently on the move or out of the office. With a traditional PBX system, mobility is difficult and costly to accomodate, frequently requiring specialized programming at the PBX to route calls, with no ability to notify employees of new voice or fax messages when an employee is working remotely. With Objectworld UC Server, employees can manage their own new message notification for the mobile devices of their choice, with a simple Windows-based interface.

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Improve and streamline customer service by ensuring mobile employees can respond to customers from the field. Increasingly, employees are using a mobile phone or other mobile device as their primary communications tool. New message notifications can be forwarded to an employees cell phone, e-mail or other mobile device. Employees will always know when a customer is trying to reach them and be in a position to respond quickly and efficiently to customers’ needs.

Manage multiple devices with UC Server. Whether an employee is using a cell phone, a smart phone, a PDA or a tablet, it doesn’t matter with Objectworld’s notification services. Any device that can receive a Short Message Service (SMS) message or provides the employee with access to his or her e-mail on the device can provide new message notification. With Objectworld’s additional unified messaging capabilities, employees can also quickly retrieve and forward new messages from the field once they have have been notified.

Cut costs and simplify business processes with self-service notification services. With a traditional PBX system, specialized programming is often required to provide notification to an employee if this capability is available at all. This drives costs and makes it more dfficult for co-workers and customers to reach an employee. Objectworld UC Server makes it simple for employees to manage their own notifications with a point-and-click Windows-based interface that requries no specialized programming and none of the associated costs.

Message Notification Features

• Active message delivery
• Send e-mail notification to any e-mail address
• Short Message Service support (e-mail to SMS)
• Pager notification
• Time and day-based notification
• Notification based on caller ID.
• Short, long and entire message notification.