Objectworld CallAttendant Office™ ReadMe Release 4.0 ---------------------------------------------------- Contents -------- 1. Introduction 2. Brief Product Description 3. Contacting Objectworld Communications Corp. 4. Minimum System Requirements 5. New Features and Enhancements 6. Prior to Installation 7. Installation 8. CallAttendant Office Setup 9. CallAttendant Office Database Backup 10. Known Problems 1. Introduction --------------- This document contains installation instructions, last minute notes about the product, and contact information for Objectworld Communications Corp. 2. Brief Product Description ---------------------------- Objectworld CallAttendant Office™ is the Intelligent Unified Communication solution from Objectworld Communications Corporation. Objectworld CallAttendant Office™ software provides IT Telephony™, a comprehensive approach to business communications including enhanced Microsoft® Active Directory™ integration. CallAttendant Office software delivers a feature-rich unified communications experience, including features such as call-flow management, unified messaging for Microsoft® Exchange™, Lotus Domino® and IMAP4 servers, database IVR, fax server, text-to-speech, and more. 3. Contacting Objectworld Communications Corp. ---------------------------------------------- Please visit our web site or that of our resellers for up-to-date information about products, support, phone numbers, and e-mail addresses. On the web: http://www.objectworld.com/ By E-mail: For technical support: support@objectworld.com For sales: sales@objectworld.com 4. Minimum System Requirements ------------------------------ Objectworld CallAttendant Office Client™: ========================================= Supported Operating System(s): - Microsoft Windows XP Service Pack 2 or later - Microsoft Windows 2000 Service Pack 4 or later Supported E-mail Applications: - Microsoft Outlook 2003 - Microsoft Outlook 2002 - Microsoft Outlook 2000 - Lotus Notes 6.5 Minimum System Requirements: - Processor: Intel Pentium III 600MHz or higher - RAM: 256 MB (Depends on operating system requirements) - Disk Space: 500 MB or more Administrative plug-ins for managing CallAttendant Office™ using Microsoft Management Console (MMC) are not installed or supported on operating systems prior to Microsoft Windows XP. Objectworld CallAttendant Office™ Server: ========================================= Supported Operating System(s): - Windows Server 2003 Service Pack 1 or later - Windows Small Business Server 2003 Service Pack 1 or later - Windows XP Professional Service Pack 2 or later Microsoft Outlook (Required for Microsoft Exchange Integration only): - Microsoft Outlook 2003 - Microsoft Outlook 2002/XP with Service Pack1 and Service Pack2 (Mandatory) - Microsoft Outlook 2000 with Service Pack1 Minimum System Requirements: - Processor: Intel Pentium 4 - 3.0 GHz or higher - RAM: 1 GB - Disk Space: 80 GB - 7200RPM or bigger/faster Microsoft Exchange Server (Optional) ==================================== Exchange Server must be either: - Microsoft Exchange Server 2003 - Microsoft Exchange Server 2000 IBM Lotus Notes (Optional) ========================== - Lotus Notes Release 6.5 or higher PBX Integration =============== PBX integration will be supported in an upcoming maintenance release. 5. New Features and Enhancements -------------------------------- Release 4.0 ----------- Feature release software summary: 1 - Integrated SIP Communications Server 2 - Active Directory Integration 3 - Delegation of Control Detailed Description -------------------- 1 - CallAttendant Office™ administration is integrated with Active Directory™ and managed from a single administrative client. The days of separate administration for users of your PBX, voice-mail, fax server and mail server are over. CallAttendant Office™ allows your IT staff to manage your entire business communications system using the same user accounts and security policies you use for your Windows® environment, automatically, without any programming or special integration. Adds, moves, and changes become easy, and security policies become universal throughout the company. And with single user login, your users will never have to log into your business communications system separately. Unified Communications management is managed using the integrated MMC for Active Directory for Users and Computers. An extra tab labelled 'CallAttendant Office' will be added to the properties of a user. Active directory integration includes automatic incorporation of first name and last name for inclusion in a dial by name directory. Active directory also includes automatic association of Microsoft Exchange mailboxes. When an account is disabled through active directory it is automatically disabled in CallAttendant Office™. Service connection points can be integrated with Active Directory to allow allow automatic service discovery of CAO Services within the enterprise. Administrative plug-ins for managing CallAttendant Office™ using Microsoft Management Console (MMC) are not installed or supported on operating systems prior to Microsoft Windows XP or Microsoft Windows Server 2003. 2 - Delegation of control: The CAO administrator can delegate control of other user's profiles by assigning their user authentication to another user's access control list. Granting control in this fashion provides additional tabs in the CallAttendant Office™ Client. The additional profiles will be accessible as extra tabs in the CallAttendant Office™ Client. The CallAttendant Office™ administrator can also give Active Directory users roles. The choice of roles give additional rights for other user profiles. The roles that can be assigned is one of the following: Standard user, Restricted User, Administrator, Read Only Administrator, Power User, Executive Assistant and Restricted Executive Assistant. 6. Prior to Installation ------------------------ 1. Reference any training material and technical documentation available from Objectworld. 2. Fill in the pre-installation checklist available in the Objectworld Reseller Center. 3. Ensure that you have the product purchase keys, upgrade product keys and Software Protection Plans (SPP) prior to contacting Objectworld for your license key. 7. Installation --------------- The installation instructions are included as part of the CallAttendant Office CD or downloaded WinZIP archive. The installation instructions are included within the file name "install.pdf". Other resources to take advantage are: 1. Pre-installation checklist: The pre-installation checklist will serve as a high level checklist of items that are required prior to installation. This checklist is available in the Objectworld Reseller Center. 2. Installation guide 3. Technical training is provided on the Objectworld reseller center. 4. Field change instructions: FCI's provide the release notes for specific releases of CallAttendant Office™ software releases. FCI's provide details of enhancements and bug fixes as well as upgrade instructions from previous releases. 8. CallAttendant Office Setup ----------------------------- To install the software, insert the CallAttendant Office software CD into the CD tray. If AutoRun is configured, the Setup window will appear and the installer can select which components to install. 9. CallAttendant Office Database Backup ---------------------------------------- CallAttendant Office stores user configuration data on the CAO server platform. These include: - Users (Greetings, services, announcements) - Port configuration - Attendant configuration - System integration data To ensure data integrity in the event of system failure it is advised that you backup the CallAttendant Office™ file system, copy the \Program Files\Objectworld\CallAttendant Office\Data directory. If you are using enterprise backup software, ensure that you include the CallAttendant Office™ and above path as part of your corporate backup procedure. 10. Known Issues and Problems ----------------------------- 1. CallAttendant Office™ implementations on a Windows Small Business Server will not be able to view voice or fax messages from the local machine or through the terminal services client connected to the same Small Business Server. The Microsoft MAPI version that is installed with Microsoft Exchange does not support the same capabilities as the MAPI driver that is installed with Microsoft Outlook. ====================================================================================== Objectworld Unified Communications Server, Objectworld UC Server, IT Telephony, The IT Telephony Company and CallAttendant Office are trademarks of Objectworld Communications Corp. Microsoft, Outlook, Microsoft Exchange Server, Windows, Windows Server, Active Directory, Microsoft SQL Server, Office Communicator and Microsoft Access are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. IBM, Lotus, and Domino are either registered trademarks or trademarks of International Business Machines Corp. in the United States and/or other countries. Avaya, Partner, MERLIN MAGIX, MERLIN LEGEND and Avaya IP Office are either registered trademarks or trademarks of Avaya Inc. in the United States and/or other countries. Mitel and SX200 are either registered trademarks or trademarks of Mitel Networks Corporation. Nortel Networks and Norstar are either registered trademarks of trademarks of Nortel Networks Limited. Intel and Pentium are either registered trademarks of trademarks of Intel Corp.